● If you would like to place an order, please email email@example.com with the name of the items you want to purchase along with their SKU number and your name and shipping address. Once received, an invoice will be sent to you for payment. Upon receiving payment, your order will be shipped. Accepted methods of payment for online orders are Paypal, Western Union or Email Money Transfer.
● For custom beadwork orders, please send us a message and I will get back to you. Custom orders may require a 50% deposit depending on size and complexity of order.
SHIPPING Policy: Orders staying in Canada will be shipped via Regular Mail for a charge of $8.00. Orders going to the US will have a charge of $6.00 added to order. NOTE: These shipping prices are for Regular Mail and do not include a tracking number, I'd be glad to provide one if the buyer wants at an additional charge of $10.00. Moonlight Works is not responsible for lost or stolen items sent by regular mail. Orders of $100.00 or more will receive free shipping to US and Canada with tracking number included.
RETURNS and REFUNDS: We will not refund your payment or accept returns for any reason, however if for some reason an item arrives damaged in the mail, please contact us and we will exchange your order.
CUSTOM ORDERS: To inquire about or to place a custom order, please send us an email or message, we'd be glad to hear what your mind wants us to create! Details regarding completion date will be made between Moonlight Works and the buyer. Wide selection from colours and beads to choose from!
If you have any questions at all,
please feel free to contact us and we'll work with you!